Shipping Guidelines

Please review the following before placing your order:

We only ship on normal business days (Monday-Friday) excluding holidays. Orders are typically processed within 24-hours except if placed on a weekend or holiday.

We typically offer three (3) Shipping Options, based on your selection and proximity of your requested shipping address and our warehouse (located in North Andover, MA). The most efficient carrier (UPS, FedEx, USPS, etc.) will be selected to get your product to you. Tracking information will be provided via email when and/if it becomes available. Please allow One (1) to Two (2) business days for processing to receive tracking information.

Contact: or 978-447-1965.

Shipping Options (Excluding Processing Time)

  • Standard: 3-5 Business Days
  • Expedited: Two Business Days
  • Priority: Next Business Day

General Questions and Information

Office hours: Monday-Friday | 9am- 4pm, Eastern Time
Please contact:

International Orders

Attention: Starting in January 2016 VACOcast products will be available from OPED Medical, Inc. in the contiguous United States, Hawaii and Alaska only.

Please contact international orders for assistance finding a product in your country.

We are closed for the following holidays and do not process shipments or respond to support requests when closed for holidays or weekends:

  • New Years Day 
  • Martin Luther King Day
  • President’s Day 
  • Patriot’s Day
  • Memorial Day
  • Independence Day
  • Labor Day
  • Columbus Day
  • Veteran’s Day
  • Thanksgiving
  • Black Friday
  • Christmas Eve (Dec. 24)
  • Christmas 
  • Boxing Day 
  • New Year's Eve